Chers utilisateurs,

Nous rencontrons actuellement des ralentissements sur nos serveurs pouvant impliquer des difficultés à vous connecter à Tahoma.

Merci de patienter et de n'effectuer aucunes manipulations (changement de mot de passe / suppression de compte / etc).

Veuillez nous excuser pour la gêne occasionnée et nous vous remercions pour votre compréhension.

L’équipe des Yellow’s SOMFY  

Question en attente de réponse

Could you please remove a used Tahoma Switch from another account?

Hello,
I have bought a used Tahoma Switch and can not activate it because it is still connected to another account. I don't have a way to contact the previous owner to let him to remove the binding. This way the Tahoma Switch is just electronic garbage. Could you please delete the assignment to the other account?

The Pin is 2008-6007-4166.

Thank you very much!
Marcel

Marcel P.
Marcel P.

Marcel P.

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    Réponses

    Wouter V.
    Wouter V.

    Wouter V.

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    44 / 100
    points

    Hi, same issue here. PIN is 2035-9677-0174 . Can you reset please?

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi Wouter,

    I did what was necessary.

    Have a nice day,

    Wouter V.
    Wouter V.

    Wouter V.

    Niveau
    0
    44 / 100
    points

    Hi Gaëlle, I tried again registering my Tahoma box but I still get "Associated box not compatible - Log in with an account associated with a compatible gateway to continue"
    I've started the registration without a Tahoma account, I assume I should be able to create one during registration.
    Any suggestions how to proceed,

    Fons
    Fons

    Fons

    Niveau
    0
    22 / 100
    points

    Hello Support,

    Could you also unlock my tahoma switch?
    PIN 2016-5265-3057

    Thanks in advance!

    Iurii
    Iurii

    Iurii

    Niveau
    0
    11 / 100
    points

    Hi, same issue with connectivity kit. PIN is 2105-1072-5935 . Can you reset please?

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi Fons,

    This box is under another server.
    Please contact your dealer.

    Have a nice day,

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
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    Hu Lurii,

    It's okay now.

    Have a nice day

    Fons
    Fons

    Fons

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    0
    22 / 100
    points

    Thanks for the response, would it be possible to know in which country my device is registered? PIN 2016-5265-3057 Then I could try to contact the local support there.

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi Fons,

    This box is on servers in Poland.

    Have a nice day.

    Andres P.
    Andres P.

    Andres P.

    Niveau
    0
    11 / 100
    points

    Hello
    Can you please unlink my TaHoma box. PIN: 2041-0391-5434. Many thanks in advance. Kind regards, Andres

    Remco D.
    Remco D.

    Remco D.

    Niveau
    0
    22 / 100
    points

    Same here.
    Pin 2105 7632 7642
    Registrered in Netherlands

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hello Andres and Remco,

    I cannot find any active box linked to this PIN code.

    Good day,

    Remco D.
    Remco D.

    Remco D.

    Niveau
    0
    22 / 100
    points

    When connecting connectivity kit it says it is already linked to an account and ask for emailadres. I just purchased it.
    What steps do you recommend for factory reset? It is useless now.

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Good morning,

    I found your kit. I don't have access to it because it was activated in the Netherlands.
    We will not be able to unlink the account since we do not have access to the servers.
    You must therefore contact your reseller.

    Good day,

    Predrag T.
    Predrag T.

    Predrag T.

    Niveau
    0
    11 / 100
    points

    Hello Support,

    Could you please unlock my tahoma switch? I bought it on ebay as new from customer return and perfectly functional... The PIN is: 2003-1266-5062

    Thank you in advance!

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi,

    This box is ready to active.

    Good day,

    gabi M.
    gabi M.

    gabi M.

    Niveau
    0
    12 / 100
    points

    Could you please reset mine? I bought in Portugal but I dont actually know where server on country can be linked . Pin is 2043-0609-7531. Behind device I read Somfy 74300 cluses France and Somfy Yeadon LS19 7ZA UK

    Jean-Luc B.
    Jean-Luc B.

    Jean-Luc B.

    Niveau
    4
    5000 / 5000
    points

    Hi Gabi !

    We will have to wait for a Yellow to appear on this post.

    Have a Good day !

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
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    Hi Gaby,

    Your box is not activate.

    Have a nice day,

    Nicolas H.
    Nicolas H.

    Nicolas H.

    Niveau
    0
    11 / 100
    points

    Hello,

    Same issue here.
    PIN is 1216-7177-3577

    Thank you

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi Nicolas,

    It's Okay !

    Have a nice day,

    Axel B.
    Axel B.

    Axel B.

    Niveau
    0
    12 / 100
    points

    Hello
    Hope you guys are doing good. Can you please unlink my TaHoma box as well. The pin is 2029-4007-2117

    Thanks

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi Axel,

    It's OK !

    Have a nice day,

    Joe L.
    Joe L.

    Joe L.

    Niveau
    0
    11 / 100
    points

    Please can you reset

    PIN: 2036 – 2794 – 2712

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi Joe,

    This box is on the UK server. Please contact SOMFY UK.

    Have a nice day,

    Jaka B.
    Jaka B.

    Jaka B.

    Niveau
    0
    12 / 100
    points

    Could you please unlock my Tahoma Switch PIN 2040-6774-7988 (purchased from Amazon)? If you can't, please let me know where it is registered. Thanks!

    Sorin C.
    Sorin C.

    Sorin C.

    Niveau
    0
    11 / 100
    points

    Could you please delete the assignment to the other account?

    The Pin is 2052-6781-2121

    Chris
    Chris

    Chris

    Niveau
    0
    11 / 100
    points

    Hello, I have tried for over 4 HOURS to set up the Somfy Tahoma Switch but keep getting stuck in a loop saying 'This box is already linked to another account'. This is a new box provided by my electrician. Can you please reset it?
    The PIN is 2057-7970-3118 . Thank you.

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